Refund policy
Refund Policy
At No Purpose Company, customer satisfaction is important, but due to the nature of our business model, our policy for refunds and returns is specific.
1. Non-Returnable Items (Print-on-Demand)
The majority of our products are created specifically for you when you place an order (print-on-demand). For this reason, we generally do not offer refunds, returns, or exchanges for:
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Buyer's Remorse
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Orders where the wrong size, color, or item was selected by the customer. Please review size guides carefully before purchasing.
2. Refunds and Replacements (Defects Only)
We will gladly process a refund or send a replacement for products that arrive:
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Damaged (e.g., broken, ripped, or flawed)
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Defective (e.g., equipment malfunction)
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Misprinted (e.g., wrong design or alignment error)
3. Claim Procedure
To qualify for a refund or replacement for a damaged, defective, or misprinted item:
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You must contact us at creativegrailed@gmail.com within 14 days of the delivery date indicated by the shipping carrier's tracking information. Claims reported after this 14-day period will not be accepted.
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You must include your Order Number and clear photographic evidence of the damage or defect.
We reserve the right to refuse a refund or replacement if the claim is not properly documented or is made outside the 14-day window.
4. Shipping and Lost Orders
If an item is lost in transit, please refer to our Shipping Policy for the process and timeline on when to contact us.
5. Further Details
For comprehensive terms regarding purchases, payment, intellectual property, and governing law, please consult our full Terms of Service.