Shipping policy

Thank you for providing those specific details! This allows me to finalize the shipping policy.

Here is the updated Shipping Policy incorporating your print-on-demand timeframes, your customer service commitment, and your two-day processing for custom items.

 

Shipping Policy

 

 

Processing & Fulfillment

 

The fulfillment process for your order depends on the type of product you purchase:

 

1. Print-on-Demand (POD) Items

 

Most items are produced through our print-on-demand partners. This means the item is only created once your order is placed.

  • Production Time: POD orders typically take 1–3 business days to be printed. This time is separate from the shipping time.

  • Production Monitoring: If your item has not shipped within one week (7 days), we will proactively contact you with an update.

  • Tracking: You will receive a separate shipping notification and tracking number once the item leaves our partner's facility.

 

2. Custom/Self-Shipped Items

 

For specific or future custom items that we design and fulfill in-house:

  • Processing Time: Custom items will be prepared for shipment and handed to the carrier within 2 business days of placing the order.

  • Notification: You will receive a shipping notification and tracking number when the item is physically handed over to the carrier.

 

Shipping Rates and Delivery Estimates

 

Shipping costs and estimated delivery times are calculated at checkout based on your location and the selected shipping method. Please note that delivery estimates begin after the fulfillment/production time is complete.

We are not responsible for delays caused by the shipping carrier, national holidays, or customs procedures.

 

Our Commitment to Packaging

 

In line with the spirit of the No Purpose Company, we strive for efficient and responsible practices.

For all items we ship directly from our facility (Custom/Self-Shipped Items), we are committed to using clean, high-quality, and reused or repurposed packaging materials whenever possible.

  • This means your order may arrive in an exterior box or mailer that has been previously used.

  • We guarantee that all packaging is clean, structurally sound, and secure to ensure your product arrives safely. This practice helps us reduce waste and minimize our environmental footprint.

 

Lost or Damaged Orders

 

If your item has not been delivered within two weeks (14 days) of receiving your shipping confirmation, please contact us at creativegrailed@gmail.com. We will investigate the issue and make it right.

Please refer to our Terms of Service for the full return and replacement policy, which generally covers damaged or misprinted items.